FAQs

Frequently asked questions for Clinical Faculty who teach in the MDUP.

What do I do if there was a deviation from the teaching schedule?

Adjustments to assigned teaching are sometimes required due to changes in clinical or personal schedules. If this happens:

  1. Contact your department or region when changes to teaching assignments are required or have taken place. Informing our staff of changes in advance will help us to ensure your quarterly teaching statement is correct.
  2. Report discrepancies on quarterly teaching statements within five business days from the date of the statement notification email to ensure your statement of teaching and payment can be corrected prior to the quarterly cut off.

When can I expect my first statement?

Your statement is generated in the fiscal quarter following teaching delivery. For example, if you taught in August, you can view your statement in November, 2016.

How long will it take for me to be paid?

Our aim is to submit payment information to regional financial systems for fulfillment within 90 days following the end of the quarter when the teaching was delivered. Review our Quarterly Processing Timelines for a dates in the 2016/2017 fiscal year.

If you’ve signed up for direct deposit, the you will receive payment more quickly than if you are paid via mailed cheque.

What do I do if I see an error on the statement?

If you see an error on your statement, please submit an inquiry. Staff cannot assist you in revising your statement if you contact them directly.

I’m a new clinical faculty member in the MDUP. Do I need to sign up for TTPS?

No. You have provided all of the information required by TTPS in your clinical faculty application form. However, you will need a CWL account to access the system. Register for a CWL using your UBC ID and PIN. Your UBC ID and PIN can be found on your Welcome Letter. If you do not have a copy of your Welcome Letter, please contact your department or region for this information.

I encountered a “TTPS account configuration error.” What do I do?

If you have created your CWL recently, you may encounter a TTPS account configuration error. Please follow the instructions on the error message page. The issue will be resolved in under 72 hours.